Broken Down Boiler Repair

Project overview

The customer explained that they had no hot water or heating and needed it fixing as soon as possible. Due to the emergency nature of this issue, we attended the house that evening, diagnosed the fault and carried out the repair during that visit.

What we delivered

  • Emergency repair
  • Excellent Communication throughout the job

The problem

We were called by a family with 3 children, explaining that they had no hot water or heating and needed it fixing as soon as possible.

The solution

Due to the emergency nature of this issue, we attended the house that very evening. We diagnosed the fault and reassured the client that it was a repair we could carry out during that visit. As we keep a healthy van stock of commonly changed parts for different boiler manufacturers, we were able to replace the faulty parts there and then, without having to return another time.

Quote marks

"The GreenSmart team stand out as literally the best I have ever experienced of all of the trades I have had work on my home over 20 years."

“Excellent quality of work and service from a highly professional, helpful and thoroughly competent team. The GreenSmart team stand out as literally the best I have ever experienced of all of the trades I have had work on my home over 20 years. I was recommended GreenSmart by a local heating engineer who said they were great guys, and he would trust them with his life. Having had a boiler replacement, I now know what he means – they are a fantastic team, and did an outstanding job, managing complications (old house with some ancient and elegant plumbing), and getting the job done as scheduled. Next time I have a heating job, I won’t bother getting multiple quotes as I have 100% trust in GreenSmart, so I would go with them again, and have also recommended them to my friends and family.”
Bruce, Bath
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"GreenSmart found the issue quickly and explained to us what needed to be done."

“GreenSmart were called to our house to do some fault finding after we had a repeating issue with the hot water. They identified the issue quickly and explained to us what needed to be done. Throughout the time that GreenSmart were here, they answered all of our questions thoroughly and were courteous and conscientious about their work. We wouldn’t hesitate to recommend GreenSmart as they did a great job, sorted the issue and were absolute professionals from start to finish.”
Sophie, Enford
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"I would and have recommended GreenSmart to friends and family as well as anyone else who needs plumbing work done."

“GreenSmart installed a douche and upstairs radiators. GreenSmart were an excellent fit for me, they visited at convenient times and communicated ahead of time. I would and have recommended GreenSmart to friends and family as well as anyone else who needs plumbing work done. I have no hesitation recommending them as I know the high quality of work they offer. GreenSmart carry out every job as if they are in their own home. Their knowledge is excellent and their work standard is exemplary. GreenSmart are reliable, friendly and you won’t be disappointed with any job they take on.”
John, Bristol
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"I have experienced a very quick response from GreenSmart making contact and returning calls."

“GreenSmart has fitted our bathroom for us, fixed the boiler and carried out various maintenance tasks such as fitting taps and attending blockages. The price I feel is reasonable for the service we receive. This has helped to build a trusting relationship between us which can be very rare these days. GreenSmart are always willing to find a suitable way of working round our commitments and always come when needed. If they haven’t got the parts we need, it is a huge relief for us knowing they will source them out. GreenSmart have recognised us as good customers and will at times offer advice over the phone before we make an appointment with them. I feel this shows a true depth of character.”
Jane, Bath
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"GreenSmart are extremely prompt and reliable when it comes to counting on plumbing work to be done. "

“GreenSmart installed our bathroom and fixed our boiler when it broke down. GreenSmart are extremely prompt and reliable when it comes to counting on plumbing work to be done. When fitting our new bathroom they were professional, friendly and always tidied up at the end of each day. Our Bathroom looks beautiful and in the 4+ years since completion we have had no problems at all. We recently had an issue with our boiler and were without hot water, which with a young family you can imagine is tricky! GreenSmart came to look at it that same evening, ordered the correct parts and the boiler was fixed the very next day. No ‘I’ll see when I can fit you in’, they reassured us it would be done and it was. I never hesitate to recommend GreenSmart. It’s very reassuring to be able to recommend a company and know that they are going to offer an excellent service.”
Charlotte, Westbury

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