The customer explained that they had no hot water or heating and needed it fixing as soon as possible. Due to the emergency nature of this issue, we attended the house that evening, diagnosed the fault and carried out the repair during that visit.
We were called by a family with 3 children, explaining that they had no hot water or heating and needed it fixing as soon as possible.
Due to the emergency nature of this issue, we attended the house that very evening. We diagnosed the fault and reassured the client that it was a repair we could carry out during that visit. As we keep a healthy van stock of commonly changed parts for different boiler manufacturers, we were able to replace the faulty parts there and then, without having to return another time.
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